FAQ

1. When is it time for me to replace my current heating or cooling system?

You should have your current system replaced if:

a. Your current system is over 15 years old

b.Your current system requires extensive repairs, replacement may be a better option

c. You have made an addition and the existing equipment lacks capacity

2. How do I go about replacing my current system?

Contact Halls Heat and Cool Inc. 519-836-8900

3.Will I have to replace my indoor coil as well?

Simple answer Yes. If your new condensing unit is not matched with the proper indoor coil, it will not give you the promised SEER and/or HSPF ratings and could even develop performance problems. When you replace an existing system, ask your Carrier dealer to replace both units for optimal performance, efficiency and comfort.
 

4.Which Carrier equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Contact Halls Heat and Cool Inc. for a free in-home analysis and estimate. This will help determine which equipment combinations will perfectly suit your home, your budget, and your family’s needs.

5. How much will a new system cost?
How much you actually spend on a new system depends on the size of your home, the type and condition of your existing ducts and whether or not you need additional equipment, like thermostats or air cleaners. Please contact your local Carrier dealer for a quote on equipment and labour pricing.

6.Will my Carrier dealer install my system as well?

Yes. Your dealer will assess your home’s configurations, make sure that your ductwork is correctly sized and placed, and install your new system. You won’t have to worry about a thing!
7.What is the life expectancy of my unit?

Dependable Carrier products are among the longest lasting heating and cooling products available. The average air conditioner lasts 12-15 years, while a gas furnace can last 20-25 years. There are many variables that affect the life expectancy of your specific equipment, including the frequency of routine maintenance.
 

8.How can I prolong my system’s lifespan?

Regular preventative maintenance and cleaning is the best way to keep your heating or cooling system functioning optimally.

•Heat pumps and boilers should be inspected annually.
•Gas furnaces should be serviced every other year.
•Humidifier pads should be changed regularly.
•1” filters should be replaced monthly, and 4”  changed once a year.
•Ducts should be cleaned to reduce pollutants and allergens.
Contact Halls Heat and Cool Inc. for cleaning,maintenance  and service.
 

9.What does my warranty cover?

Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to a defect in the part. The warranty does not cover labour. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your Carrier dealer will also be able to provide you with the information.
 

10.Where can I purchase parts for my Carrier system?

Your Halls Heat and Cool Inc. is the best resource for identifying and supplying the most appropriate parts for your system.
 

11.Why can’t I find the correct size furnace filter at my local home improvement store?

The filter provided with your Carrier unit is made from higher quality materials than those of the disposable filters found in retail stores. For that reason, replacement Carrier filters can only be purchased through a Carrier dealer.
 

12.How do I contact my Carrier dealer for more information?

Complete and submit this form, or contact Halls Heat and Cool Inc. at 1-519-836-8900

13. Why is my home so humid in summer?

Indoor humidity varies with outdoor conditions Halls Heat and Cool Inc. will recommend which air conditioner is right for you.

14. What is a seasonal energy efficiency ratio (SEER)?
The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

15. Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Carrier dealer for the information.

16. What is a Puron® Refrigerant?
Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants. Puron® Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

 

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